At KRONOPS SOFTWARE DESIGN FZ-LLC, we value your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the United Arab Emirates Federal Data Protection Act No. 45 of 2021 (PDPL) and other applicable regulations.

By accessing or using our website and services, you confirm that you have read and understood this policy and that you consent to the processing of your data in accordance with the terms set out herein.

1. Data We Collect

We may collect and process the following types of personal information:

• Contact details: name, email, phone number, company, job title.
• Browsing data: IP address, browser type, language, approximate location, and browsing behaviour on the website.
• Interaction data: messages sent through contact forms, requests for information, or support records.
• Technical data: device information, operating system, and cookies used to improve the user experience.

2. Purpose of data processing

KRONOPS SOFTWARE DESIGN FZ-LLC uses personal data only for the following legitimate purposes:

• Respond to your inquiries and requests for information.
• To provide our consulting, development, and technological implementation services.
• Manage commercial or contractual relationships.
• Send informational or promotional communications related to our services (only if you have given your consent).
• Improve our website, system security, and user experience.

3. Legal basis of processing

The processing of your personal data is carried out in accordance with the principles of lawfulness, transparency, purpose, and proportionality established by the PDPL. It is based on one or more of the following conditions:

• Your explicit consent to the processing.
• The execution of a contract or provision of requested services.
• Compliance with legal obligations applicable in the UAE.
• KRONOPS SOFTWARE DESIGN FZ-LLC ' legitimate interest in maintaining the quality and security of its services.

4. International Data Transfer

In some cases, your personal data may be processed or stored outside the United Arab Emirates, in countries with adequate data protection, or under contractual arrangements that ensure confidentiality and security in accordance with the PDPL and international privacy standards.

5. Data retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws in the United Arab Emirates. Once that period has passed, your data will be securely deleted or anonymized.

6. Information Security

KRONOPS SOFTWARE DESIGN FZ-LLC adopts advanced technical and organizational security measures to protect your data from loss, misuse, unauthorized access, disclosure, or alteration. These measures include encryption protocols, firewalls, multi-factor authentication (MFA), access control policies, and regular security audits.

7. Rights of the data subject

Under Federal Law No. 45 of 2021 (PDPL), you have the following rights:

• Access your personal data.
• Request its correction or update.
• Withdraw your consent at any time.
• Request the deletion of your data ("right to be forgotten").
• Limit or object to processing in certain circumstances.

To exercise these rights, you can contact our privacy team at: info@kronopssoftware.net

8. Cookies and Similar Technologies

Our website uses cookies to improve the user experience, analyze traffic, and personalize content. You can set or turn off cookies at any time in your browser settings or by visiting our Cookie Policy.

9. Links to external sites

Our site may contain links to third-party sites. KRONOPS SOFTWARE DESIGN FZ-LLC is not responsible for the privacy policies or practices of those external sites. We encourage you to review their own policies before providing any personal information.

10. Updates to this Policy

KRONOPS SOFTWARE DESIGN FZ-LLC may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The most recent version will always be available on this website, with the date of its last update displayed.

Last updated: December 2025

Question 11. Contact

If you have questions, requests, or concerns related to this Privacy Policy or the processing of your personal data, you can contact us at:

KRONOPS SOFTWARE DESIGN FZ-LLC Headquarters – Dubai, United Arab Emirates

Regulatory Compliance

This policy complies with Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and with the guidelines issued by the UAE Data Office, ensuring the ethical and responsible handling of personal information.